Our software is designed to help your staff respond faster by sorting customers into queues. By sorting the customers, staff can be specialized and more direct to the persons needs. The software is a secure, online interface meaning there is no install. Each customer is documented, time stamped and tracked for statistics. Valuable reports can compare data for years giving insight to business and employee performance.
Time of Arrival
Time of Acknowledgement
Time of Departure
Service Times by Category
Volumes by Category
People often exagerate about wait times. Employees often exagerate about how busy the day was. With a queuing system, the time stamps are accurate down to the minute. You get real numbers instead of generalizations. Do you know the real wait times?
Customers are demanding. They want to be helped as soon as possible. They want to know how long the have to wait. Organization can solve these needs. Having a queueing system organizes arriving customers by time and needs which help staff give the best service.
Having statistics can provide valuable insight to office and employee performance. The timestamps associated with each customer can calculate just long they waited and how long it took to serve their needs. These reports can also help better plan your staffing down to the hour.
MultiQueue is designed to run on our specially designed Android hardware.
When you run the app, the first screen will allow you to program the description of each queue. Simply fill each button with your text and leave rest blank. You will also need to set your System ID and Password in the Admin screen. Once configured, select Run.
All the entries will appear in your private queueing system on MultiQueue.com. At the top of this screen, select Login. This will allow you to login to your queueing system backend and start serving customers.
After your software has been installed, follow these instructions to configure the queues
The opening screen of MultiQueue shows the basic 6 queues as choices. In the next few screens, you will program these to fit your business needs. These are the touch buttons your customer will use to print a numbered ticket
To open the config screen, tap and hold the Application Title text for 7 seconds. The system will ask for a password. The default password is "MQ". Once in this screen you can tap on a button to edit it. You can also edit the Application Title. To leave it blank, simply clear all the text and leave blank.
In this screen you need to set your system id and password. This is provided by MultiQueue and facilitates the sending of information to the servers. To get to this screen, open the Choice button screen and click Admin. The 'message' is the text shown after a choice is made.
To secure the app from people trying to play around in your system, go to the Settings of the Android. While in the "Program Choices" screen, swipe down from the top of the Android. Next, select Settings. Under the Devices category, select "Home" . Choose Multiqueue as the launcher.
If your app asks what to select as the home app, choose MultiQueue
MultiQueue has a Simple solution for your Lobby Display